Return & Exchange Policy

Return and Exchange Policy:

At Vogue Signature, we strive to ensure your satisfaction with every purchase. In the event that you need to return or exchange an item, we have implemented the following policy:

  1. Returns:

    • You may return any unworn, unwashed, and undamaged item within 15 days of the original purchase date.
    • The item must be accompanied by the original receipt or proof of purchase.
    • All tags and labels must be intact and attached to the item.
    • We reserve the right to refuse a return if the item does not meet the above criteria or if it is a non-returnable item (e.g., underwear, swimwear, or accessories such as earrings).
    • Returns will be processed in the original form of payment, unless otherwise specified.

  2. Exchanges:

    • We offer exchanges for items of the same value or higher.
    • The item to be exchanged must be in its original condition with all tags and labels attached.
    • Exchanges can be made within15 days of the original purchase date.
    • If the desired item is of higher value, you will be required to pay the price difference.
    • If the desired item is of lower value, the remaining balance will be provided as store credit.

  3. Process for Returns and Exchanges:

    • To initiate a return or exchange, please contact our customer service team within the specified timeframe.
    • Our team will guide you through the necessary steps and provide you with a return/exchange authorization.
    • Please ensure that the item is securely packaged to prevent damage during transit.
    • We recommend using a trackable shipping method and retaining the proof of postage until your return/exchange is processed.
    • Once we receive the item and verify its condition, we will process your return or ship the exchanged item.

Please note that the customer is responsible for any shipping costs associated with returns or exchanges unless the item received is defective or there was an error on our part.

We reserve the right to modify or update our return and exchange policy at any time, and any such changes will be communicated on our website or through other appropriate channels.

If you have any further questions or require assistance regarding returns or exchanges, please don't hesitate to reach out to our customer service team. We are here to ensure your shopping experience with us is enjoyable and hassle-free.